Terms & Conditions

On-demand engineering collaboration projects

1. Introduction

These Terms and Conditions govern the on-demand engineering projects undertaken by Synertronic Designs. By engaging our services, the Client agrees to these terms, which outline the development process, intellectual property ownership, collaboration model, and responsibilities of both parties.


2. Collaboration and Partnership

Synertronic Designs operates as a strategic partner and in-house engineering team for the Client. We collaborate closely throughout the entire development and production process, working hand in hand to ensure the project’s success. Our goal is to deliver the developed and manufactured product while being a part of the Client’s value chain and long-term business venture.We position ourselves as a key partner in the business, contributing engineering expertise, production capabilities, and continued support while benefiting from product sales and the larger commercial picture.


3. Intellectual Property (Foregorund IP) Ownership

All intellectual property rights arising from the development process, including designs, prototypes, manufacturing processes, and any related materials, shall remain the exclusive property of Synertronic Designs. The Client is granted an non-exclusive, royalty-based license to utilize the developed product as agreed upon in the collaboration contract. The terms of profit sharing, royalties, and other commercial arrangements shall be defined on a per-project basis and agreed upon before commencing the full commercial production run.


4. Intellectual Property (Background IP) Ownership

All pre-existing intellectual property, including but not limited to Synertronic Designs’ core software, firmware, and hardware infrastructure (“Background IP”), shall remain the sole and exclusive property of Synertronic Designs. Clients shall acquire no ownership interest in the Background IP. Synertronic Designs grants the Client a limited, non-exclusive, non-transferable, royalty-free license to use the Background IP solely as incorporated into or required for the use of the deliverables.


5. Development Process

The on-demand engineering process is structured into five key phases:

  1. Fact Finding: Gathering comprehensive information about requirements, objectives, and constraints to develop a problem statement and solution outline.
  2. Prototype Development (Iterative): Creating a functional prototype and conducting iterative testing to meet specifications and performance criteria.
  3. Test Production Run: Conducting a limited production run to validate design scalability and quality control processes.
  4. Full Commercial Production Run: Scaling up production to meet market demand with consistent quality and volume.
  5. Production Management: Managing material sourcing, manufacturing, quality assurance, and delivery with rigorous standards.


6. Pricing Model during Development

All services are provided on a time and materials basis. Fees are calculated at Synertronic Designs' standard hourly/daily rates or as otherwise agreed in writing. Time is recorded in increments of 1 hour, and all recorded time spent on the project, including design, development, testing, documentation, meetings, and communications, will be chargeable. All materials, components, software licenses, travel, and other out-of-pocket expenses incurred in the provision of the services will be invoiced to the Client at cost. Any estimates provided by Synertronic Designs are for budgeting purposes only. Actual time and costs may vary. Services will be performed as requested by the Client. Changes to requirements or requests for additional work will be chargeable at the same rates. Invoices will be issued upon completion of milestones (as defined in the collaboration contract) and are payable within 30 days of the invoice date.


7. Profit Sharing and Revenue Participation during Production

Synertronic Designs and the Client will agree on revenue-sharing models prior to the full commercial production run. This may include profit-sharing arrangements, royalty agreements, or other financial models to ensure fair participation in the commercial success of the product.


8. Confidentiality and Data Protection

Synertronic Designs will maintain strict confidentiality regarding the Client’s information and project details. Likewise, the Client agrees to respect the confidentiality of Synertronic Design's proprietary methodologies and intellectual property. The scope of confidentiality must be defined in an NDA.


9. Limitation of Liability

Synertronic Designs shall not be liable for any indirect, incidental, or consequential damages resulting from the use or performance of the developed product. The Client assumes full responsibility for commercial use, distribution, and market performance.


10. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of the jurisdiction in which Synertronic Designs operates. Any disputes arising from this agreement will be subject to the exclusive jurisdiction of the competent courts.

By engaging with Synertronic Designs for on-demand engineering projects, the Client acknowledges and accepts these Terms and Conditions.

Terms & Conditions

Consultation Services

1. Intellectual Property (IP) Ownership

All intellectual property rights arising from the consultation, including but not limited to reports, data analyses, recommendations, methodologies, and any associated materials, shall be the exclusive property of the Client upon full payment of the agreed consultation fee. The Consultant waives any claim to ownership or ongoing rights to the intellectual property resulting from the consultation.The Consultant may, however, retain the right to use non-confidential methodologies, templates, and frameworks developed during the consultation for future engagements, provided that such use does not disclose or make use of any proprietary information of the Client.


2. Value Chain Considerations

The Consultant acknowledges the importance of maintaining transparency and integrity throughout the value chain. All data and insights gathered during the consultation process will be handled with the utmost confidentiality and respect for the Client’s business interests.The Consultant commits to clearly communicating the sources of data and methods used to generate insights. Additionally, any third-party data or tools utilized during the consultation will be appropriately credited and sourced, ensuring compliance with all relevant intellectual property and data protection regulations.


3. Confidentiality and Data Protection

The Consultant shall keep all client data and information confidential, both during and after the consultation period. This includes any information shared verbally, digitally, or in written form. The Consultant will implement necessary safeguards to protect client data from unauthorized access, disclosure, or misuse.


4. Payment and Invoicing

The Client agrees to pay the consultation fee as outlined in the service agreement. Payment must be made within the specified period upon receipt of the invoice. Full ownership of the intellectual property will only be transferred upon completion of payment.


5. Limitation of Liability

The Consultant shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use of the consultation deliverables. The Client assumes full responsibility for decisions and actions taken based on the insights and recommendations provided.


6. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which the Client operates. Any disputes arising from this agreement will be subject to the exclusive jurisdiction of the competent courts in that jurisdiction.

By engaging our consultation services, the Client agrees to the above Terms and Conditions.

Terms & Conditions

Support on Purchased Products

1. Introduction

These Terms and Conditions govern the support services provided by Synertronic Designs ("Synertronic," "we," "us," or "our") for products purchased by customers ("Customer" or "you"). By requesting or utilizing our support services, you agree to these Terms and Conditions.


2. Scope of Support Services

  • 2.1. Synertronic Designs provides technical support for purchased products in accordance with the applicable product documentation, warranty terms, and service agreements.
  • 2.2. Support services may include:
    • Guidance on product features and best practices
    • Troubleshooting and diagnosing product-related issues
    • Firmware and software updates (if applicable)
    • Assistance with product installation and configuration
  • 2.3. Support does not cover:
    • Products that have been modified or repaired by unauthorized personnel
    • Damage due to misuse, neglect, accident, or improper installation
    • Third-party hardware, software, or components not provided by Synertronic Designs


3. Eligibility for Support

  1. 3.1. Support services are available to Customers who have purchased products directly from Synertronic or an authorized reseller.
    3.2. Proof of purchase, including serial numbers and invoice details, may be required to access support.
    3.3. Support services may be limited or denied if the product is beyond the warranty period, unless covered under an extended support agreement.


4. Support Channels and Response Times

  1. 4.1. Synertronic Designs provides support through the following channels:
    • Email: info@synertronic.co.za
    • Phone: +27 73 199 3878
  2. 4.2. Support inquiries will be handled during standard business hours (Monday to Friday, 09:00 - 16:00 SAST/UTC+2), excluding public holidays.
    4.3. Response times will vary depending on the nature and severity of the issue:
    • Critical Issues (System Down): Initial response within 1 business day
    • High-Priority Issues (Severe Performance Degradation): Initial response within 1 business day
    • General Inquiries (Non-Critical Issues, Guidance): Initial response within 2 business days


5. Warranty and Extended Support

  1. 5.1. Synertronic Designs products are covered by a limited warranty as specified in the product documentation.
    5.2. Customers may purchase extended support agreements for additional coverage beyond the standard warranty period.
    5.3. Warranty-related support is provided in accordance with the terms outlined in the product warranty policy.


6. Customer Responsibilities

  1. 6.1. Customers must provide necessary details and cooperate with Synertronic Designs support representatives to diagnose and resolve issues efficiently.
    6.2. Customers are responsible for maintaining proper backups of their data and configurations before requesting support assistance.
    6.3. Customers should follow recommended installation, maintenance, and usage guidelines as outlined in the product documentation.


7. Limitations of Liability

  1. 7.1. Synertronic Designs shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of or inability to use support services.
    7.2. Our total liability under these Terms and Conditions shall not exceed the amount paid by the Customer for the support service in question.
    7.3. Synertronic Designs is not responsible for data loss, business interruptions, or any other losses resulting from product failures or support activities.


8. Modifications to Terms

  1. 8.1. Synertronic Designs reserves the right to modify these Terms and Conditions at any time. Updated terms will be posted on our website and will take effect upon publication.


9. Governing Law

  1. 9.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of South Africa.
    9.2. Any disputes arising under these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of South Africa.


10. Contact Information

  1. For support inquiries, please contact us at:
    • Email: info@synertronic.co.za
    • Phone: +27 73 199 3878
    • Website: www.synertronic.com

These Terms and Conditions ensure that Customers receive structured support while outlining their responsibilities and the limitations of our liability. If you need adjustments based on specific legal requirements or business practices, please let us know.

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