Privacy Policy

Synertronic Designs Privacy & Cookie Policy

Last updated: November 3, 2025

1. Introduction

Synertronic Designs (Pty) Ltd ("SynertronicDesigns", "we", "us", "our") respects yourprivacy and is committed to protecting your personal data.
This Privacy & Cookie Policy explains how we collect, use, share, and protect your personal information when you visit our website synertronic.com or use our services.

We comply with all applicable data protection laws, including:

  • EU& UK General Data Protection Regulation (GDPR)
  • California Consumer Privacy Act (CCPA/CPRA)
  • Protection of Personal Information Act (POPIA) – South Africa
  • Privacy Act 1988 – Australia
  • PIPEDA – Canada
  • Privacy Act 2020 – New Zealand

If you have any questions, contact admin@synertronic.com.

2. Personal Information We Collect

We collect data directly from you, automatically throughyour use of our website, and from trusted third-party partners.

a. Information You Provide

  • Name, email, phone, job title, organization
  • Account login data (if applicable)
  • Communication history and preferences
  • Subscription choices (e.g. newsletter)
  • Any data you submit via our contact forms

b. Information Automatically Collected

We automatically collect certain data through cookies,analytics, and tracking technologies, such as:

  • IP address and device type
  • Browser, OS, and system settings
  • Approximate location (from IP)
  • Pages visited, duration, and interactions

c. Information from Third Parties

We may receive data from:

  • Brevo (email subscriptions and analytics)
  • Google Analytics, Google Tag Manager, Microsoft Clarity
  • Cloudflare (security, CDN, and cookie storage)
  • Publicly available databases and professional networks (e.g., LinkedIn)

3. How We Use Your Information

We process your personal data to:

  • Provide and maintain our website and services
  • Communicate with you and respond to inquiries
  • Send newsletters or updates (with consent)
  • Improve user experience through analytics
  • Ensure security and prevent fraud
  • Comply with legal obligations

We never sell personal data.

4. Legal Basis for Processing (GDPR/UK GDPR)

We process personal data under one or more of the following lawful bases:

  • Consent (for analytics, marketing, and cookies)
  • Performance of a contract (to deliver requested services)
  • Legal obligation (for compliance and recordkeeping)
  • Legitimate interest (to improve our website and services)

You may withdraw consent at any time.

5. Data Sharing and Third Parties

We share personal data only with trusted providers operatingunder Data Processing Agreements (DPAs):

Hosting & Security: Webflow, Cloudflare - Website hosting, protection, performance

Analytics: Google Analytics, Google Tag Manager, Microsoft Clarity - Usage analysis and UX improvement

Email & Marketing: Brevo - Email communications and automation

Cloud Infrastructure: Google Cloud Platform - Data storage and application hosting

Advertising: Google Ads, LinkedIn Ads - Targeted and contextual advertising

We ensure compliance with GDPR Standard Contractual Clauses (SCCs) for international data transfers.

6. International Data Transfers

Your data may be processed or stored in South Africa, the European Union, or the United States.
We use Standard Contractual Clauses and equivalent safeguards to ensure yourinformation remains protected wherever it is processed.

7. Data Retention

We retain your information only for as long as necessary to:

  • Fulfill the purpose for which it was collected, or
  • Comply with legal, tax, or contractual obligations.

When data is no longer required, it is securely deleted or anonymized.

8. Data Security

We implement administrative, technical, and physical security measures, including:

  • TLS/SSL encryption
  • Access control and authentication
  • Cloudflare DDoS protection and Web Application Firewall (WAF)

While we strive to protect your data, no internet transmission is entirely secure.

9. Children’s Privacy

Our services are not directed at individuals under 18years of age.
We do not knowingly collect personal data from minors.

10. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access and obtain a copy of your data
  • Request correction or deletion
  • Restrict or object to processing
  • Withdraw consent at any time
  • Request data portability
  • Lodge a complaint with your national data authority

To exercise any rights, contact us at admin@synertronic.com.

11. Marketing Communications

We may send you marketing messages if you have opted in.
You can unsubscribe at any time using the link in our emails or by contactingus directly.

12. “Do Not Track” and Global Opt-Out

We currently do not respond to “Do Not Track” browsersignals, as no universal standard exists.
However, you can manage your cookie preferences as explained below.

13. Cookie Policy

a. What Are Cookies?

Cookies are small data files stored on your device to make websites function efficiently and provide analytics and personalization.

b. Types of Cookies We Use

Strictly Necessary

Required for core site functionality (security, load  balancing, session management).

Cloudflare cookies

Analytics & Performance

Help us understand visitor behavior to improve content and  usability.

Google Analytics, Microsoft Clarity

Functional

Remember preferences such as language or form data.

Webflow site preferences

Advertising & Retargeting

Deliver personalized ads and measure campaign  effectiveness.

Google Ads, LinkedIn Ads

Email Analytics

Track open and click rates in newsletters.

Brevo

c. Managing Cookies

You can manage or delete cookies through your browser settings.
Under GDPR, users in the EU/UK will see a cookie banner allowing “Accept”, “Reject”, or “Preferences” options before any non-essential cookies are placed.

If you disable cookies, some parts of the website may not function properly.

d. Google Analytics and Tag Manager

We use Google Analytics and Google Tag Manager to analyze website traffic.
You can opt out by visiting Google’s Opt-Out Tool.

e. Microsoft Clarity

Microsoft Clarity captures anonymized behavioral metrics(e.g., clicks, scrolls) to improve usability.
You can learn more at Microsoft Privacy Statement.

f. Cloudflare

We use Cloudflare for CDN caching, security, and cookie delivery.
For more information, see Cloudflare Privacy Policy.

g. Consent and Withdrawal

You can change your consent preferences anytime through our Cookie Settings link or by clearing cookies in your browser.

14. Policy Updates

We may update this policy periodically.
The latest version will always be available at https://synertronic.com/privacy-policy with a “Last Updated” date.

15. Contact Information

Synertronic Designs (Pty) Ltd
34 Kaneel Crescent, Die Boord
Stellenbosch, Western Cape, 7600, South Africa
admin@synertronic.com

Contact

If you have any questions, concerns, or requests regarding our Privacy Policy or how your information is handled, we’re here to help. You can reach us directly by email, give us a call, or simply use this contact form— our team will respond promptly and ensure your query is addressed with care and clarity.

Email: info@synertronic.com | Call: +27 73 199 3878

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